1. Who We Are
Eye Kiosk, Inc., a Delaware corporation (“Eye Kiosk”, “we”, “our”, or “us”) provides AI-guided vision measurement kiosks, web applications, and related services for optometry practices and retail partners.
We act as the data controller for personal information collected directly from end users and website visitors. When we process information on behalf of a practice or optical partner, we do so as their processor under a written data processing agreement.
2. Information We Collect
Information you provide directly
- Contact details such as name, email address, phone number, and shipping address.
- Prescription data, pupillary distance measurements, and lens preferences supplied by you or your care provider.
- Support communications, feedback, and marketing preferences.
Information collected automatically
- Device telemetry from kiosks, including firmware version, sensor calibration status, and anonymized session identifiers.
- Technical logs and analytics from our web and mobile applications (IP address, browser type, referring pages, usage timestamps).
- AI capture artifacts such as anonymized facial landmark vectors used to improve measurement accuracy.
Information from partners
- Order fulfillment updates from optical labs and shipping carriers.
- Identity verification and fraud-prevention signals from payment providers.
- Practice account data (e.g., authorized optometrists, store locations) from our business partners.
3. How We Use Personal Information
We process personal information only when we have a legal basis under applicable law (such as consent, performance of a contract, compliance with legal obligations, protection of vital interests, or legitimate interests pursued by us or a third party).
- Delivering core services: providing vision measurements, processing eyewear orders, and managing kiosk sessions.
- Maintaining platform integrity: diagnosing issues, monitoring for abuse, auditing access, and ensuring hardware safety.
- Improving experiences: training and validating AI models, calibrating kiosk sensors, and conducting user research with de-identified data.
- Communicating with you: sending transactional updates, responding to support requests, and delivering marketing communications (where permitted).
4. How We Share Information
We do not sell personal information. We do not permit advertising networks to track individuals across our properties.
- With optical labs, payment processors, and logistics providers that help us fulfill orders and deliver services.
- With professional advisors (lawyers, auditors) under confidentiality obligations when necessary to protect our business.
- With government authorities or law enforcement when required to comply with applicable laws or lawful requests.
- With corporate affiliates or in connection with a merger, acquisition, or sale of assets, subject to appropriate protections.
5. Data Retention
We retain personal information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
Prescription and order data are typically retained for seven (7) years to support warranty claims and regulatory requirements. Log data is retained for up to twenty-four (24) months unless extended for security or auditing purposes.
6. International Data Transfers
We store information in the United States. When we transfer personal information outside of the country where it was collected, we implement safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms.
Individuals located in the European Economic Area or United Kingdom may contact us to request a copy of the transfer safeguards applicable to their data.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information; object to or restrict certain processing; and withdraw consent where processing is based on consent.
- Submit a request by emailing privacy@eyekiosk.store with sufficient details to identify you.
- We will verify your identity (or the identity of your authorized agent) before fulfilling any request.
- We will respond within the timeframe required by applicable law and explain any denial or limitation placed on your request.
8. SMS Notifications & Consent
When you opt in to EyeKiosk SMS alerts—by checking the consent box on our web form, tapping “Agree & Subscribe” on a kiosk, or replying “YES” to an invite text—we store your phone number, consent timestamp, and preference so we can honor your choices.
- SMS data is used only for transactional messages such as MFA codes, account notices, and order updates. Message frequency varies and standard message/data rates may apply.
- Reply STOP to opt out or HELP for assistance at any time, or contact support to revoke consent. SMS consent is not required to complete a purchase, and you will continue to receive email updates even if you opt out of texts.
9. Children's Privacy
Eye Kiosk services are intended for use by individuals 13 years of age or older under the supervision of a parent, guardian, or licensed eye-care professional.
We do not knowingly collect personal information from children without appropriate consent. If you believe we have collected information from a child without consent, please contact us so we can delete it.
10. Security Practices
- Encryption of data in transit and at rest.
- Role-based access controls, multi-factor authentication, and least-privilege policies for employees and partners.
- Secure kiosk hardware design, regular firmware validation, and tamper-resistant enclosures.
- Continuous vulnerability monitoring, third-party penetration testing, and incident response playbooks.
11. Updates to This Policy
We may revise this Privacy Policy to reflect changes in our services, legal requirements, or privacy practices. Substantive updates will be communicated through our applications or via email before the new policy takes effect.
12. Contact Us
For questions about this Privacy Policy or how we process personal information, please reach out using the details below.
Email: privacy@eyekiosk.store
123 Vision Way Suite 100 Technology City, TC 12345 United States